Help Centre

1xbat FAQ — Your Questions,
Answered Clearly

Everything Bangladesh players ask about 1xbat — from how to register and deposit with bKash, to game rules, bonus terms, and withdrawal timelines. If you have a question, the answer is probably right here.

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How do I deposit with bKash?
Answered below ↓
How fast are withdrawals?
Usually under 15 minutes
Are the games fair?
Yes — RNG certified
How do I claim my bonus?
Answered below ↓
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50+
FAQ Topics
15 min
Avg. Withdrawal
24/7
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<2 min
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What Can We Help You With?

Jump straight to the topic you need — or scroll down for the full FAQ list

Registration & Account

How to sign up, verify your account, reset your password, and manage your 1xbat profile. Everything you need to get started as a new player in Bangladesh.

Deposits & Withdrawals

Step-by-step guides for depositing via bKash and Nagad, minimum and maximum limits, withdrawal processing times, and what to do if a transaction is delayed.

Games & RTP

Questions about specific games like Piggy Gold, Bingo Fishing, Fortune Mouse, and Rummy — including RTP rates, game rules, volatility, and how to trigger bonus rounds.

Bonuses & Promotions

How to claim your welcome bonus, what wagering requirements mean, which games count toward bonus rollover, and how to check your active bonus status.

App & Mobile

How to download the 1xbat app on Android, install the APK safely, fix common app issues, and get the best mobile gaming experience on your device.

Security & Responsible Gaming

How 1xbat protects your account and personal data, how to set deposit limits, self-exclusion options, and what to do if you suspect unauthorised account access.

Full 1xbat FAQ — All Topics

Browse all questions or use the category tabs to filter by topic

All Questions
Account
Payments
Games
Bonuses
App
Security

Registration & Account

Getting started on 1xbat

Registering on 1xbat takes less than two minutes. Go to the Register page, enter your mobile number, create a password, and confirm your details. You'll receive a verification code via SMS — enter it to activate your account. Once verified, you can log in and make your first deposit immediately. No bank account or credit card is required to register.

No. Each player is allowed one account only. Creating multiple accounts is a violation of 1xbat's Terms and Conditions and may result in all accounts being suspended and balances forfeited. If you've forgotten your login details, use the password reset option on the Login page rather than creating a new account.

Go to the Login page and click "Forgot Password." Enter the mobile number linked to your account and you'll receive an SMS with a reset code. Enter the code, set a new password, and you're back in. If you no longer have access to your registered number, contact support at [email protected] for manual verification.

Basic play and deposits are available after phone verification. However, for larger withdrawals or if your account is flagged for a routine security check, 1xbat may request a copy of your National ID (NID) or other identification. This is a standard process to protect your account and comply with responsible gaming guidelines. Verification is quick and your data is kept secure.

To close your account, contact the 1xbat support team via live chat or email at [email protected]. Before closing, make sure to withdraw any remaining balance. If you're closing your account for responsible gaming reasons, the support team can also set up a self-exclusion period instead — which may be a better option if you want to take a break rather than permanently close.

Deposits & Withdrawals

bKash, Nagad, and payment questions

Log in to your 1xbat account and go to the Deposit section. Select bKash as your payment method, enter the amount you want to deposit, and follow the on-screen instructions. You'll be given a 1xbat bKash merchant number — send the payment from your bKash app and enter the transaction ID to confirm. Deposits are credited to your 1xbat wallet within a few minutes. The minimum deposit via bKash is ৳200.

Yes. Nagad is fully supported on 1xbat alongside bKash. The deposit process is the same — select Nagad in the Deposit section, enter your amount, send the payment via your Nagad app to the provided merchant number, and confirm with the transaction ID. Both bKash and Nagad deposits are processed instantly during normal operating hours.

Most 1xbat withdrawals are processed within 15 minutes. During peak hours or if your withdrawal requires a manual review, it may take up to 2 hours. Withdrawals are sent directly to your bKash or Nagad number. Make sure the mobile number on your 1xbat account matches your bKash or Nagad registered number to avoid delays.

The minimum withdrawal on 1xbat is ৳500. Maximum withdrawal limits depend on your account level and verification status. Standard accounts can withdraw up to ৳50,000 per transaction. If you need to withdraw a larger amount, contact support to discuss your options. Verified accounts with a good transaction history may have higher limits approved.

If your deposit hasn't appeared in your 1xbat wallet within 15 minutes, first check that you entered the correct transaction ID. If the ID was entered correctly and the balance still hasn't updated, contact support via live chat with your bKash or Nagad transaction reference number. The support team can manually verify and credit your deposit. Keep your payment app receipt as proof.

1xbat does not charge any fees on deposits or withdrawals. However, your mobile banking provider (bKash or Nagad) may apply their standard transaction charges on your end. Check your bKash or Nagad app for their current fee schedule. 1xbat's side of the transaction is always free.

Games & RTP

Slots, fishing, card games, and more

1xbat currently offers 200+ games across multiple categories including slots, fishing games, card games, and live casino. The library is updated regularly — new titles are added every week. Visit the New Games page to see the latest additions. Featured games include Piggy Gold, Bingo Fishing, Fortune Mouse, Rummy, Jurassic Kingdom, and Aladdin.

Yes. Every game on 1xbat uses a certified Random Number Generator (RNG) that has been independently audited by third-party testing labs. Game outcomes are provably random and cannot be manipulated. RTP (Return to Player) rates are published for every game so you know exactly what to expect before you play. 1xbat only works with internationally licensed game providers including PG Soft, Pragmatic Play, JDB, and CQ9.

RTP stands for Return to Player. It's the percentage of total bets a game pays back to players over a large number of spins or rounds. For example, a game with 97% RTP returns ৳97 for every ৳100 wagered on average over time. Higher RTP means better long-term value. On 1xbat, Fortune Mouse has the highest RTP at 97.1%, followed by Aladdin at 96.8% and Piggy Gold at 96.5%. RTP is calculated over millions of rounds — individual sessions will vary.

Yes. All 1xbat games are fully optimised for mobile. You can play directly in your mobile browser without downloading anything, or install the 1xbat app for a faster experience. The app is available as a free Android APK from the App page. Games load in under 3 seconds on a standard 4G connection and work on all major Android devices including Samsung, Xiaomi, Walton, and Symphony.

Volatility describes how a game pays out. High-volatility games like Jurassic Kingdom pay out less frequently but in larger amounts — they're better for players who are comfortable with longer dry spells in exchange for the chance of a big win. Low-volatility games pay out more often but in smaller amounts, giving a steadier experience. Fortune Mouse is a lower-volatility option with a high RTP, making it popular with players who prefer consistent returns.

Bonuses & Promotions

Welcome offers, free spins, and wagering requirements

1xbat offers a welcome bonus for new players on their first deposit. The bonus is automatically applied when you register and make your first qualifying deposit. The exact bonus amount and terms are shown on the promotions section of your account dashboard after registration. To get the best offer, register via the Register page and check the current welcome promotion before depositing.

Wagering requirements (also called rollover requirements) are the number of times you need to play through a bonus amount before you can withdraw it as real cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place ৳20,000 in total bets before the bonus converts to withdrawable cash. Wagering requirements are standard across all online gaming platforms and protect against bonus abuse. Check the specific terms for each promotion in your account.

Most games on 1xbat count toward bonus wagering, but contribution rates may vary by game type. Slots typically contribute 100% toward wagering requirements. Some table games and live casino titles may contribute at a lower rate. The specific contribution rates for each active bonus are listed in the bonus terms in your account dashboard. When in doubt, playing slots is the most straightforward way to clear wagering requirements.

Log in to your 1xbat account and go to the Promotions or Bonus section of your dashboard. You'll see all active bonuses, the remaining wagering requirement, the expiry date, and the current bonus balance. If you don't see a bonus you expected to receive, contact support via live chat with your registration details and they can check your eligibility.

App & Mobile

Download, install, and troubleshoot the 1xbat app

Visit the App page on 1xbat and tap the Download APK button. Before installing, go to your Android Settings → Security → enable "Install from Unknown Sources" (or "Allow from this source" on newer Android versions). Once enabled, open the downloaded APK file and follow the installation prompts. The whole process takes under 2 minutes. The 1xbat app is not available on the Google Play Store — always download from the official 1xbat site only.

The 1xbat app is currently optimised for Android. iPhone users can access the full 1xbat platform through the mobile browser on Safari — the site is fully responsive and works well on all iOS devices. All features including deposits, withdrawals, and game play are available through the browser version. An iOS app may be available in the future — check the App page for updates.

The most common reason the 1xbat APK won't install is that "Install from Unknown Sources" hasn't been enabled in your Android settings. Go to Settings → Security (or Privacy on some devices) and enable the option. If you've already done that and it still won't install, try clearing your browser cache and re-downloading the APK. Make sure you have at least 100MB of free storage. If the issue persists, contact support with your device model and Android version.

When a new version of the 1xbat app is available, you'll see an update notification when you open the app. Tap the update button to download and install the latest version. Alternatively, visit the App page and download the latest APK manually. Installing a new APK over the existing app will update it without deleting your account or settings.

Security & Responsible Gaming

Account safety, data protection, and self-exclusion

1xbat uses 256-bit SSL encryption on all pages and transactions — the same standard used by major banks. Your personal data is never sold to third parties. Payment details are processed through secure payment gateways and are never stored on 1xbat servers directly. For full details on how your data is handled, read the Privacy Policy.

Change your password immediately via the Login page using the "Forgot Password" option. Then contact 1xbat support via live chat or email at [email protected] to report the suspected breach. The support team can review your account login history and temporarily lock the account while the issue is investigated. Never share your password or OTP with anyone — 1xbat staff will never ask for your password.

Log in to your account and go to the Responsible Gaming section in your account settings. You can set daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately and cannot be increased for 24 hours — this cooling-off period is intentional to help you stay in control. You can also set session time limits and loss limits. For more information, visit the Responsible Gaming page.

Yes. If you feel you need a break from gaming, 1xbat offers self-exclusion periods of 1 week, 1 month, 3 months, 6 months, or permanent exclusion. During a self-exclusion period, you will not be able to log in or deposit. To request self-exclusion, contact support via live chat or email. Self-exclusion requests are processed within 24 hours. This is a serious tool — please use it if you feel your gaming is becoming a problem. See the Responsible Gaming page for more.

Still Have Questions?

Here's what most Bangladesh players want to know before they start

1xbat was built specifically with Bangladesh players in mind. That means bKash and Nagad support from day one, a mobile-first experience that works on affordable Android phones, and a support team that understands local payment habits and common questions.

The most common question we get is about withdrawal speed. The honest answer is that most withdrawals on 1xbat are processed within 15 minutes during normal hours. The rare delays happen when a transaction needs a manual security check — this is for your protection, not to hold your money.

Pro tip: Make sure the mobile number on your 1xbat account matches your bKash or Nagad registered number. Mismatched numbers are the single most common cause of withdrawal delays.

For game-related questions, the key thing to understand is that all 1xbat games use certified RNG technology. No game is rigged. The house edge is built into the RTP — which is published transparently for every game. If you play games with higher RTP like Fortune Mouse (97.1%), you're getting better long-term value than lower-RTP alternatives.

Bonus tip: Always read the wagering requirements before claiming a bonus. A smaller bonus with lower wagering requirements is often better value than a large bonus with high rollover demands.

If your question isn't covered in the FAQ above, the fastest way to get help is via the 24/7 live chat inside your account. The average response time is under 2 minutes. You can also email [email protected] for non-urgent queries.

Quick Reference — Key Facts
Min. Deposit ৳200
Min. Withdrawal ৳500
Withdrawal Speed ~15 minutes
Payment Methods bKash, Nagad
Highest RTP Game Fortune Mouse 97.1%
Support Hours 24/7 Live Chat
Support Email [email protected]
App Platform Android APK

Can't Find Your Answer?

Our support team is available around the clock — reach out any way you prefer

Live Chat

The fastest way to get help. Average response time is under 2 minutes. Available 24 hours a day, 7 days a week inside your account.

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Email Support

For detailed queries, account issues, or if you need to send documents. We reply to all emails within 2 hours during business hours.

[email protected]
Help Pages

Browse our policy and information pages for detailed guidance on terms, privacy, and responsible gaming practices.

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